Japan Joy GuideClear help for travelers 🇬🇧 English

Before and during your stay

Passport & entry

Check official entry procedures, prepare your documents and know what to do if a passport or bag goes missing.

Passport & entry illustrated guide

Start with your situation

What do you need to solve?

First: Separate entry permission from arrival registration. Start with the document or screen that is blocking you; completing Visit Japan Web is not a visa approval.

I am stuck on an arrival form

Open your passport, flight itinerary and first accommodation details before changing the entry.

Complete Visit Japan Web →

I do not know which departure city to enter

Use the itinerary examples for direct and connecting flights, then compare them with the live form.

Check point of embarkation →

My hotel is asking for documents

Check the identification procedure and your arrival deadline with the property.

Prepare for hotel check-in →
Before you need help: three things to prepare
  • Save your first accommodation name, address and contact details offline.
  • Check visa or entry requirements through the official resource below.
  • Review medicine and Customs rules before packing, not at the airport.
Open the departure checklist →
Not your situation? Browse all guides in this category ↓
Japan Joy Guide

Guides in this category

Passport, police report and embassy route after losing a passport in Japan Lost passport in JapanLost or had your passport stolen in Japan? File the right report, contact your own embassy or consulate and protect your departure plan.Read the guide → Traveler presenting a passport at a Japanese hotel or ryokan reception Hotel and ryokan check-inKnow when a passport copy is requested, what to prepare, how to handle late arrival, luggage storage, ryokan meals and private-lodging identity checks.Read the guide → Calendar and closed shop illustrating Japan New Year holiday closures New Year closures in JapanWhat is open in Japan during New Year 2026–2027? Check the confirmed NOZOMI reservation period, bank and government holidays, and current local schedules.Read the guide → Traveler preparing a passport and practical checklist before flying to Japan Japan pre-trip checklistCheck the essential documents, phone setup, transport, money, medicine and emergency information before traveling to Japan.Read the guide → Traveler preparing passport and arrival information with the official Visit Japan Web service Visit Japan Web guideUse the official free Visit Japan Web service: prepare passport, flight and hotel details, complete immigration and Customs, and fix 2D-code problems.Read the guide → Flight itinerary showing the departure city, connection and arrival in Japan for Visit Japan Web Visit Japan Web: point of embarkationWhat should you enter for Point of Embarkation on Visit Japan Web? See direct and connecting-flight examples, plus what to do when your city is not listed.Read the guide → Prescription medicine and supporting documents prepared for travel to Japan Bringing medication to JapanCheck quantity limits, prohibited ingredients, advance permission and Yunyu Kakunin-sho before you fly.Read the guide → Traveler comparing Japan tax-free shopping procedures before and after November 2026 Tax-free shopping changesCompare the current checkout exemption with Japan’s new refund method and prepare for the departure inspection.Read the guide →
Official resources

Check current information

Japanese passport and visa documents Visa informationCheck whether you need a visa and follow links to Japan’s Ministry of Foreign Affairs.Open official site → Visit Japan Web on a smartphone before arrival Visit Japan WebUse the official Digital Agency service for arrival procedures where available.Open official site → Traveler speaking with a Japan Customs officer Japan CustomsReview declarations, prohibited items and passenger procedures before arrival.Open official site →