Japan Joy GuideClear help for travelers 🇬🇧 English

Medical care and urgent help

Health & emergency

Know when to call 119 or 110, find suitable medical care and prepare the information staff will need.

Health & emergency illustrated guide

Start with your situation

What do you need to solve?

First: For an emergency, open the 119 / 110 instructions below. Otherwise, choose medical care, medicine or disaster guidance.

Emergency? Open the 119 / 110 instructions first →

I need medical care

Find the appropriate service and prepare your location, symptoms and language needs.

Find medical help →

I need to buy medicine

Show qualified staff your symptoms, allergies and medicines already taken; do not choose only by the package.

Prepare for a pharmacy visit →

An earthquake or typhoon affects my trip

Prioritize safety and current local instructions before planning the next journey.

Open disaster guidance →
Before you need help: three things to prepare
  • Keep medicine labels and relevant medical information available offline.
  • Save your accommodation address and emergency contacts.
  • Check how to contact your insurer and arrange payment before non-urgent treatment.
Prepare for medical costs and insurance →
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Japan Joy Guide

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Official resources

Check current information

Traveler using the official medical institution search to find a hospital or clinic in Japan Medical institution searchFind medical institutions by area, language, department and available services.Open official site → Multilingual Japan Visitor Hotline operator providing 24-hour emergency assistance Japan Visitor HotlineGet 24-hour help with illness, accidents, disasters and tourism emergencies.Open official site → Traveler checking disaster, transport, crime prevention and health alerts in the Safety Tips app Safety Tips appReceive official earthquake, tsunami and weather warnings for travelers.Open official site →