Passport & entry

Point of Embarkation on Visit Japan Web: What to Enter

What should you enter for Point of Embarkation on Visit Japan Web? See direct and connecting-flight examples, plus what to do when your city is not listed.

Page updated: October 18, 2026
Source-check dates are shown with the relevant information below. A page edit does not mean every detail was rechecked.

Quick answer

Enter the departure city requested by the live Visit Japan Web form—not your airport in Japan. Choose a matching candidate; if none appears, follow the current form’s direct-entry or help instructions. For a connection, keep the full confirmed itinerary open and enter the Japan-arrival flight number in its separate field.

Open the confirmed itinerary

Check every segment, the current route and the flight that arrives in Japan. Do not copy an airport from an old booking or another traveler’s example.

Search the departure city

Type part of the city name and choose the matching candidate. The manual checked in September 2026 allowed direct entry if the place was not listed. Follow the current form and official help.

Check connections and the flight number separately

Read the live form help and keep the complete itinerary open. Enter the requested Japan-arrival flight number in its own field, then review every item before registration.

Useful Japanese phrase

Please confirm the departure city for this itinerary.

この旅程の出発地を確認してください。

Kono ryotei no shuppatsuchi o kakunin shite kudasai.

Enter the departure point requested for your journey—not your airport in Japan

For a direct flight, this is the city where that flight departs. If your itinerary has connections, use the current Visit Japan Web help text and the confirmed ticket: the point of embarkation and the flight number may refer to different parts of the itinerary.

Answer the field without guessing

Use your confirmed ticket in this order

Traveler comparing a complete airline itinerary with arrival date, Japan airport and arrival-flight fields — Illustration: Compare every segment with the requested arrival details. The screen and itinerary are conceptual examples, not the official interface. Click the illustration to enlarge.

1
Open the final ticket or airline itinerary
Do not use an old booking, a draft itinerary or the airport you hope to use. Check every city and flight segment on the confirmed document.
2
Read the live field help
Type part of the departure city and choose a matching candidate. The manual checked in September 2026 allowed direct entry when the place was absent; follow the current form and official help. For a connection, open “If you are connecting multiple flights” on the planned-entry screen before choosing the city.
3
Enter the airline and flight number separately
Use the flight information requested for the service arriving in Japan. Do not assume that the city field and flight-number field must describe the same segment on a connecting itinerary.
4
Review before registration
Make sure the arrival date, Japan arrival airport, airline, flight number and departure city match the current trip. Correct changed flights before showing the 2D code.

Diagram comparing the point of embarkation and Japan-arrival flight details for direct and connecting itineraries — Use the departure city requested by the **current Visit Japan Web screen**, and enter the requested Japan-arrival flight number separately. On a connecting itinerary, keep every segment open and follow the live wording rather than copying another traveler’s example.

Common examples

Direct flightLos Angeles → Tokyo

Enter LOS ANGELES as the point of embarkation and enter the flight number shown for the Tokyo flight.

One through ticket with a connectionLondon → Doha → Tokyo

Example: London → Doha → Tokyo on one itinerary. Open “If you are connecting multiple flights” beside the flight fields. If that dialog asks for the first departure shown on your ticket, choose LONDON; use the Doha → Tokyo service for the Japan-arrival flight number. Apply the example only when its condition matches the live help.

Separate tickets or self-transferTwo unrelated bookings

Use the confirmed ticket or itinerary that the current arrival registration is asking about. If the live wording does not resolve the split booking, use the official support link instead of inventing a city.

Ship or ferryPort of departure → Japan

Choose or enter the departure point for the vessel and enter the vessel information requested by the live form.

Do not copy a blog screenshot blindly

Visit Japan Web screens and field instructions can change. Start from the Digital Agency's official page, compare the live wording with your confirmed ticket, and correct the registration if the airline changes your route.

Point of Embarkation FAQ

What if the city or airport is not shown?

Why is my departure city not in the candidate list?

The manual checked in September 2026 allowed direct entry if the place was not listed. Follow the current form and official help. First search part of the city name, then use the spelling on your confirmed itinerary. If validation still fails, open official help.

Should I enter an airport code such as LAX or the city name?

Enter the departure place in the format accepted by the live form and choose its matching candidate when available. Do not substitute your arrival airport in Japan for the departure city.

What if my airline changes the route after I register?

Edit the trip before arrival so the date, route, airline and flight number match the new confirmed itinerary. Do not rely on an old 2D code after a material flight change.

Three steps after a flight change: confirm the itinerary, update trip details and review before arrival — Illustration: Update changed trip details before arrival and use official help when the itinerary is unclear. Screens shown are illustrative. Click the illustration to enlarge.

Finished this field?

Continue with the complete Visit Japan Web guide for immigration, Customs and the arrival 2D code.

Manual details were checked September 25, 2026, using version 3.16, sections 4-1 and 7-1. On October 18, 2026, the Digital Agency guide was available, but the old manual link could not be retrieved. Follow the current official form and help for your itinerary.

Useful links

Check the departure city against your live form and ticket

Official resources come first. Links open in a new tab.

Official and free Open Visit Japan Web through the Digital Agency Use the Digital Agency landing page to reach the current service and its on-screen help before entering passport or flight information. Open the official service → Official service information Check the Digital Agency Visit Japan Web page Use the agency page and current service guidance if an older PDF manual link no longer works. The live field instructions take priority. Open agency guidance → Complete arrival guide Return to the full Visit Japan Web guide Continue with traveler details, arrival registration, immigration, Customs and the 2D code. Open the complete guide → Official safety warning Avoid fake and paid assistance sites Japan Customs says Visit Japan Web and electronic arrival declarations are free. Confirm the official domain before entering personal information. Read the Customs warning →