Choose between coin lockers, staffed storage and delivery between airports, hotels and stations.
Page updated: Source-check dates are shown with the relevant information below. A page edit does not mean every detail was rechecked.
Quick answer
Use a locker or staffed counter when you need the bag today. Use delivery only when you can wait until the confirmed arrival time.
1
Choose by when you need the bag
For same-day access, use a coin locker or staffed storage counter. For a later hotel or airport, compare delivery services.
2
Confirm acceptance and arrival
Ask the receiving hotel or counter whether it can accept your luggage, then confirm the cutoff and estimated arrival before paying.
3
Keep essentials with you
Do not send passports, cash, medicine, tickets, electronics or fragile valuables. Keep the receipt and tracking number.
Useful Japanese phrase
I would like to send this luggage to my next hotel.
この荷物を次のホテルへ送りたいです。
Kono nimotsu o tsugi no hoteru e okuritai desu.
BAG
Choose by when and where you need the bag again
Back at this station today: use a coin locker or staffed storage counter. At an airport today: selected station-to-airport routes can work if their cutoff and collection time fit your flight. Tomorrow or later: compare standard delivery.
Fast decision
Which service should you use?
Choose storage for access today or delivery for a confirmed later arrival. Check acceptance and opening hours.
Need it todayCoin locker
Best for a few hours when the bag fits and you can return before the station or building closes.
Locker full or too smallStaffed storage
Useful for large suitcases and advance reservations. Check closing time, accepted items and late-pickup policy.
Next hotelHotel-to-hotel delivery
Ask both hotels first. Confirm that the destination has a staffed reception and can accept the bag under your reservation name.
Airport routeAirport delivery counter
Convenient after arrival or before departure. The earliest arrival, service area and cutoff depend on the airport, counter and destination.
Never assume “same day”
Some special routes offer same-day delivery, but ordinary airport and hotel services may arrive the next day or later. Ask for the actual delivery date before handing over your suitcase. For an airport departure, allow extra time and confirm the terminal and collection counter.
Illustration: locker systems vary. Use an accepted payment method and keep the same IC card if it acts as your key.
1
Choose the correct location first
A large station can have many exits and floors. Use a locker near the exit or line you will return to—not simply the first empty one you see.
2
Check size, price, hours and deadline
Conditions vary by operator and location. A station locker may be inaccessible after the station or building closes.
3
Store the bag and follow the screen
Close the door fully. Pay with accepted coins, cash or an IC card. If you use an IC card, the same card may become the locker key.
4
Keep the receipt and take photos
Photograph the locker number, bank of lockers, nearby exit or landmark and receipt. The receipt may show the location and operator contact.
5
Return before the limit
Extra charges may apply after the initial period. After the operator's storage limit, the bag may be moved to another office.
IC card reminder
Do not tap a different card or phone when collecting the bag. If you used a mobile IC card, keep the phone charged. Ask the locker operator—not station gate staff—if the door will not open.
Sending luggage
Four common delivery routes
Airport → hotel
Take the bag to an arrivals-lobby delivery counter. Give the full hotel name, address, Japanese telephone number, guest name and check-in date. Ask for the earliest confirmed arrival; many standard services are next day or later.
Hotel → next hotel
Ask the current hotel whether it can send the bag, and ask the next hotel whether it can receive it. The reservation name must match. Private lodging without a staffed reception may not be eligible.
Hotel → airport
Arrange it early. Give the correct airport, terminal, airline, flight number, departure date and passenger name. Delivery to an airport counter is separate from airline check-in—you must collect the bag and check it with the airline yourself.
Convenience store or service counter → destination
Some stores and counters accept domestic parcels, but services, size limits and destination types differ. A convenience store is normally a drop-off point, not a destination for collection. Ask staff before filling out the waybill.
Information to prepare
Confirm that the receiving hotel accepts the bag under your reservation name. Keep essentials, the receipt and the tracking number with you.
SenderYour name and a reachable telephone numberDestinationFull name, postal code, address and Japanese telephone numberHotel deliveryGuest name exactly as booked and check-in dateAirport deliveryAirport, terminal, airline, flight number and departure dateBagNumber of pieces, dimensions, weight and contents when requestedProofDelivery slip, receipt, tracking number and photos of the closed bag
Keep these with youPassport, residence card and travel documentsCash, cards, tickets and keysMedicine needed during transitPhones, laptops and fragile valuables
Prohibited items: Do not send prohibited items. Check the carrier’s rules for food, liquids and dangerous goods, and follow the rules for any transport you use.
SKI TRIPS AND WINTER DELAYS
Send ski gear against a confirmed use date
Example: you ski tomorrow, but your equipment is still at your city hotel. Do not assume ordinary next-day delivery will reach the resort in time. Ask the carrier about the exact service and destination before handing over the bag; if the deadline has passed, arrange an accepted transport option or confirm rental gear at the resort.
For Yamato Ski TA-Q-BIN (Japanese), the published dispatch deadline is two days before use, or three days for some areas, before the local dispatch cutoff. This is a service-specific deadline, not a guarantee against weather delays. Ski and snowboard equipment cannot be sent through convenience stores; confirm an eligible collection or service-center option and the required protective cover.
Ask the destination first. Confirm that the hotel or resort accepts your equipment, the recipient address and phone number, your reservation name, arrival date and storage period. Do not send to an unattended rental property without an agreed handover.
Plan the return separately. Confirm the resort's dispatch desk, opening hours and cutoff, and delivery timing to your next address. An airport delivery service may have a different deadline.
Keep a delay kit. Carry your passport, medicine, valuables, warm layers and enough essentials for the period without the shipment. Save the tracking number and the receiving property's contact details.
If snow disrupts delivery, contact the carrier and the recipient before changing the delivery address. Ask what can actually be arranged; do not assume rerouting will be immediate. Ski-service details checked November 11, 2026.
If the bag is delayed or missing
Check the tracking number and the promised delivery date.
Contact the carrier using the number on the delivery slip.
Ask the sending and receiving hotel or counter to check the name and handover record.
Contact your insurer if essential purchases or delay costs may be covered.
荷物を今日だけ預けたいです。Nimotsu o kyō dake azuketai desu.I would like to store my luggage just for today.
この荷物を次のホテルへ送りたいです。Kono nimotsu o tsugi no hoteru e okuritai desu.I would like to send this luggage to my next hotel.
いつ届きますか？Itsu todokimasu ka?When will it arrive?
空港で受け取れますか？Kūkō de uketoremasu ka?Can I collect it at the airport?
このホテルで荷物を受け取ってもらえますか？Kono hoteru de nimotsu o uketotte moraemasu ka?Can this hotel receive my luggage?
Official and provider guidance checked on October 13, 2026. Prices, counter hours, delivery areas, cutoffs, size and weight limits, excluded items and arrival times change by service and route. Confirm the current conditions before paying.
Useful links
Compare luggage services
Official resources come first. Links open in a new tab.
Klook links are affiliate links, which means Japan Joy Guide may earn a commission at no extra cost to you. Yamato Transport, JAL ABC and ecbo cloak are paid third-party services linked without affiliate tracking. Prices, service areas, cutoffs, counter hours and baggage limits can change, so confirm the final terms directly with the provider before paying.
